Japan sales terms · Published September 29, 2026. Sales are not yet open.
ONEAORA Refund & Cancellation Policy
Version 1.0-jp-20260929
Scope: VELORA v1.0.0 / LUMINA v1.1.0, each JPY ¥5,980 including tax, one-time payment. These conditions apply to sales to customers located in Japan. Overseas / EU purchases are not accepted. They do not apply to ONEAORA Jobs or external shops.
1. Approach
The seller is 髙岡 優子 (ONEAORA), reachable at support@mail.oneaora.com. Cause-specific remedies and ONEAORA's own 14-day request period apply. This is not an unconditional money-back guarantee. Being “not downloaded” is not a prerequisite; access or completed ZIP saving alone does not determine eligibility.
This does not limit a longer period or other rights or remedies available under applicable law. Statutory remedies for a non-conforming product are not replaced by ONEAORA's sole discretion, and a statutory claim will not be rejected solely because 14 days have passed.
2. Treatment by cause
| Case | Treatment |
|---|---|
| Duplicate payment | Refund the unintended duplicate after verifying the same buyer/product. Distinguish deliberate additional-license purchases; investigate suspected misuse only as necessary |
| Corrupted file | Prioritize replacement, correction or technical remediation. If unresolved within a reasonable period, provide an appropriate remedy, including a refund |
| ONEAORA delivery failure | Investigate payment, address and delivery; correct by resending or reissuing access. If the product cannot be supplied within a reasonable period, a refund applies |
| Inability to download | Investigate expiry, entitlement and delivery faults. If an unresolved ONEAORA-side problem prevents supply, a refund applies |
| Material mismatch with the description | Prioritize correction or replacement; if unresolved, provide an appropriate remedy including a refund. Distinguish mere design preference |
| Product malfunction in an expressly supported environment | Investigate and remedy. An unresolved material ONEAORA-side problem is addressed with an appropriate remedy including a refund |
| Accidental purchase | Review circumstances individually; a refund may be possible. No automatic guarantee or blanket rejection, and no “not downloaded” prerequisite |
| Buyer environment does not meet disclosed requirements | Normally excluded; inadequate descriptions, non-conformity and statutory remedies are considered separately |
| Difficulty customizing | Normally excluded if the buyer simply cannot implement a desired customization. A missing expressly advertised capability is a description mismatch |
| Buyer remorse about a properly supplied, conforming product | Normally excluded, including changed preference or no longer needing or planning to use it |
| Other legally required case | Follow applicable law |
Prioritizing correction does not prevent earlier use of another remedy available by law. Physical returns and return postage are not envisaged for the digital product. Deletion of files or non-download will not be imposed to obstruct statutory reporting or remedies.
3. Request period and contact
ONEAORA's own period for reporting a problem or requesting a refund is normally within 14 days of purchase completion. For this purpose, purchase completion means the time when ONEAORA verifies successful payment and first records the order as paid, not the time of email receipt or first download. The deadline is 14 × 24 hours (336 hours) after that time, displayed to buyers in Japan Standard Time (JST). This is not an unconditional 14-day money-back guarantee; the cause-specific conditions below apply. Investigation, remediation and refund processing for a timely report do not have to be completed within that period.
This does not limit a longer period or other rights or remedies available under applicable law. Statutory remedies for a non-conforming product are not replaced by ONEAORA's sole discretion, and a statutory claim will not be rejected solely because 14 days have passed.
Email support@mail.oneaora.com with your purchase email, order number or other purchase identifier, product and problem description. Relevant errors or reproduction steps may be requested. Do not send passwords, full card numbers, CVCs or private keys.
General cooling-off rights are not treated as automatically applying to Japanese mail-order sales. Refund/cancellation conditions must be clearly displayed before purchase and at final order confirmation.
4. Refund method and effects
Approved refunds are normally processed through the original payment method. Actual processing/statement timing depends on the payment provider, card issuer or financial institution; no uniform number of days is guaranteed. If the original payment method cannot be used, we will agree an appropriate alternative with the purchaser in accordance with applicable law. Statutory refund deadlines and independent rights under third-party licenses are not restricted.
After a full refund is completed, rights to begin new use or new publication under that purchase end, and new download access is disabled. Reuse for another project and redistribution are not permitted. No immediate-removal obligation is imposed on already published client websites. Continued operation and maintenance of the one website already published under that purchase before completion of the full refund are permitted. This does not permit another website, new publication or new downloads. Rights following a partial refund are determined by individual agreement. Other non-refunded purchases are not automatically affected. This policy does not retroactively modify grants under the existing Standard License.
5. Delivery, versions and language
After payment has been completed and confirmed, the product will in principle be available for download immediately. If a system failure or other circumstances prevent immediate delivery, we will in principle aim to provide the product or take the necessary action within 24 hours. The product ZIP is supplied through purchase email instructions and secure purchase access. If the instructions do not arrive or you cannot obtain the product, contact support@mail.oneaora.com. Payment-verification or email-delivery problems will be investigated and addressed through measures such as re-delivery. If we cannot supply the product within a reasonable period, we will act under the Refund Policy and applicable law. This target does not limit the refund conditions where delivery cannot be completed within a reasonable period or any statutory rights.
Sales Terms govern purchase-access expiry and reissue. Email/file-link expiry is separate from this request period and statutory time limits. Record the policy version displayed and applicable at purchase; later changes do not apply unconditionally to earlier purchases.
This English buyer-facing document conveys the same Japan-focused conditions. Japanese controls interpretive differences to the extent permitted by applicable law. It does not open international sales.
This document does not designate a governing law or exclusive court jurisdiction. Applicable law and statutory jurisdiction rules govern; non-excludable consumer rights are not restricted. Published on September 29, 2026. The version presented at purchase applies to that purchase.